Shipping Policy
1. Introduction
At PNSL, we are committed to delivering high-quality herbal and natural cosmetic products to our customers worldwide. Please read our shipping policy carefully to understand our shipping practices.
2. Shipping Coverage
- We offer shipping across India and internationally.
- Shipping availability may vary based on location and regulations.
3. Processing Time
- Orders are typically processed within 1-3 business days.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Processing time may vary during peak seasons or promotional events.
4. Shipping Time & Delivery
- Domestic shipping: Estimated delivery within 3-7 business days.
- International shipping: Estimated delivery within 7-15 business days, depending on the destination and customs clearance.
- Delivery times may be affected by unforeseen circumstances such as weather, strikes, or regulatory delays.
5. Shipping Charges
- Shipping charges are calculated based on the weight, location, and shipping method chosen at checkout.
- Free shipping may be available for specific orders or promotional campaigns.
- International shipments may incur customs duties, taxes, or import fees, which are the customer’s responsibility.
6. Order Tracking
- Once the order is shipped, customers will receive a tracking number via email or WhatsApp.
- Customers can track their shipments using the provided tracking link.
7. Address Accuracy
- Customers are responsible for providing accurate shipping information.
- PNSL is not liable for delivery issues due to incorrect or incomplete addresses.
- In case of a failed delivery due to an incorrect address, reshipping charges may apply.
8. Lost or Delayed Shipments
- If your order is lost or significantly delayed, please contact us at support@pnslindia.com.
- PNSL will work with the carrier to resolve any issues, but we are not responsible for lost shipments due to incorrect addresses or external factors.
9. Damaged Shipments
- If your order arrives damaged, please report it within 48 hours of delivery with an unpacking video and image proof.
- PNSL will assess the claim and provide a replacement or refund based on the situation.
10. Contact Us
For any shipping-related inquiries, please contact us at support@pnslindia.com